Terms of Service

Last updated: 11/22/2023


Welcome to the services provided by Avonni Labs Inc. Our offerings, including the Avonni Designer and the Avonni Components Library, are meticulously designed to elevate the Salesforce experience through enhanced design and component integration. Whether you're utilizing the Avonni Designer—a web application for crafting Salesforce Prototypes—or the Avonni Components Library—a managed package with over 60 UI components available on the Salesforce AppExchange—your use of any Avonni solutions (collectively referred to as the "Services") signifies your acceptance of these terms of service and privacy policy ("Terms"). If any aspect of these Terms does not align with your preferences, please abstain from using our Services. Note that any specific Master Services Agreement (MSA) established with us will precede any conflicting stipulations in these Terms.

Subscription and Automatic Renewal 

Services access requires a subscription. Billing occurs annually in advance ("Billing Cycle"). Without cancellation, your Subscription renews automatically. Cancel via your Appexchange management page or by reaching the Avonni Sales team. Cancellations need a 3-day prior notice. Additional licenses can be added to the service during the subscription period. The licenses will be added to the service from the invoice date and run to the service's annual renewal date. The licenses specified in the invoice will be added to the number provisioned to the service. Those additional licenses will automatically be charged a pro-rated amount for the current term and the new rate on your next billing cycle.

Payment, Billing, and Cancellations

Payment Methods:

  • Credit Card: Users may need to provide details like credit card information to facilitate purchases. We employ third-party services to process these payments. Submitting your details allows us to share this information with these third parties. Their terms of payment processing will work in conjunction with our Terms. We are not responsible for errors made by these payment processors but will do our best to rectify them swiftly.

Important Note:  Invoices exceeding $10,000 USD must be paid via wire transfer. Please contact us for wire transfer instructions.

  • Wire Transfer: We accept payments via wire transfer. An invoice containing essential bank details will be dispatched to the user's registered email after selecting this method. Payments via wire transfer should be settled within 15 days of the invoice's issue date to prevent interruptions in the Service. Users are responsible for ensuring timely payments and will bear any fees arising from the wire transfer.

Subscription Renewal and Cancellation:

  • Our Services are subscription-based, and the billing occurs annually, marking the beginning of each "Billing Cycle." Unless a user actively cancels the subscription, it will renew automatically. Cancellations can be initiated through the Appexchange management page or by contacting the Avonni Sales team. It's important to note that all cancellations require a notice of at least 3 days before the renewal date. If you're considering adding more licenses during the ongoing subscription period, they will be active from the invoice date till the next annual renewal. The invoice will include the added licenses, which will be charged a prorated amount for the existing term. The new rate will be applied in the upcoming billing cycle.

Billing Issues:

  • Automatic Billing Failure: If, for any reason, the automatic billing process fails, an electronic invoice will be sent, prompting users to complete the payment manually by the mentioned deadline. Failure to do so can lead to interruptions in the Service.

Changes to Subscription Fees

Avonni Labs Inc reserves the right to alter subscription fees at its sole discretion. Should a fee change occur, Avonni Labs Inc will notify you via email with a minimum of 30 days' advance notice before the conclusion of your current billing cycle. If you find the amended fees unacceptable, you can terminate your subscription before the fee change takes effect. Continued service utilization after the fee alteration's effective date signifies your acceptance of the revised subscription fee.

Avonni Labs Inc may adjust fees by a maximum of 5% per annum for existing subscriptions. Such changes will be communicated to you with at least 30 days' advance notice, typically via email. Failure to terminate your subscription within the notice period will be deemed your acceptance of the amended subscription fees.

User Content

You're accountable for your posted content's legality, reliability, and appropriateness. The posting indicates your ownership or rights to that content, ensuring no rights are violated. Avonni Labs Inc doesn't take liability for the content but maintains rights to use it as specified.

Intellectual Property

Excluding user-provided content, the Services, features, and functionality remain the exclusive property of Avonni Labs Inc, protected by Canadian laws. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Avonni Labs Inc.

Disclaimer of Warranties & Limitation of Liability

The Service is offered "AS IS" and "AS AVAILABLE". We do not guarantee the Service's operation, content, or materials. Any potential liability on our part will be limited to the amount paid for the products/services. Certain limitations might not apply depending on the jurisdiction.

Changes to the Terms

We can modify these Terms at our discretion. Material changes get at least a 30-day notice by email. Continued use after modifications implies agreement to the new terms.

Governing Law

These Terms are governed by Quebec and Canadian laws.


You agree to indemnify and hold Avonni Labs Inc and associated parties harmless from any losses due to Terms violations or activities linked to your account.

Entire Agreement

These Terms, Privacy Policy, and any additional terms form the complete agreement between you and Avonni Labs Inc.


We reserve the right to terminate or suspend access to our Services, typically upon ten (10) days' notice, for reasons including, but not limited to, a breach of these Terms. We aim to communicate clearly and work with our customers to resolve potential issues before taking such actions.

Despite termination, certain provisions of these Terms will remain in effect, including ownership rights, warranty disclaimers, indemnity clauses, and limitations of liability.

Specifics upon Termination:

  • Data Retention: We do not store Salesforce data in the Components library. Your Salesforce data will continue to be governed by Salesforce's retention policies.
  • Access to Avonni Components: In the event of service termination, your access to Avonni Components within your Salesforce org will revert to the conditions of our freemium plan. This includes specific terms and constraints associated with the freemium offering. We advise preparing for this transition and making any necessary backups in advance.
  • Avonni Designer Usage: You can export prototypes created with the Avonni Designer. While we don't store these indefinitely, we provide the tools for you to retain copies through export.

Customer Responsibilities Upon Cancellation

As a customer, if you discontinue using Avonni Services, it's important to be aware of your responsibilities regarding the content you have created using our solutions. 

This encompasses:

  • Management: Overseeing and handling all aspects of the content, prototypes, and components you've developed.
  • Backup: Ensuring you have saved copies of all important data and designs.
  • Transition: If necessary, transfer your creations to another system or format.

Additional Note on Avonni Components Package:

  • Upon service cancellation, Avonni will not uninstall the Avonni Components managed package from your Salesforce organization. However, the user licenses will be adjusted to align with the limitations of our freemium plan. This means that while the components remain installed, your access to them will be restricted per the freemium plan's terms.
  • End-users will no longer be able to access or interact with flows or Experience Cloud sites incorporating Avonni Components. Therefore, it is crucial to consider how this change will affect your Salesforce environment and make necessary adjustments or backup plans.

Please note that upon the cancellation of Avonni Services, these responsibilities will solely be yours. We encourage you to plan accordingly to ensure a smooth transition and secure handling of your data and creations.

Waiver And Severability

Failure to enforce any Terms provisions isn't a waiver of rights. Invalid or unenforceable provisions don't affect the rest.

Third-Party Services

The Service might contain third-party links or services. We don't control or assume liability for third-party content, policies, or practices.


While Avonni Labs Inc. strives to provide premier tools and services, you, as a user, have individual responsibilities when utilizing our offerings. We expect you to use our services responsibly and ethically and follow all applicable laws and regulations.

Remember that these terms govern your use of Avonni Labs Inc.'s Services, but you must act in good faith and with integrity while leveraging the functionalities provided.

The Service is offered "AS IS" and "AS AVAILABLE," while we aim for excellence, we make no guarantees regarding the Service's operation, content, or materials. Any potential liability on our part will be limited to the amount paid for the products/services. Certain limitations might not apply depending on the jurisdiction.

Contact Us

For questions regarding these Terms or the Service, contact us at customersupport@avonni.app