Privacy Policy

Last Revised: November 8, 2019

Privacy Policy

This privacy policy is here to help you understand what information we collect at Avonni Labs Inc, how we use it, and what choices you have. When we talk about Avonni (the “Service”) in this policy, we are talking about Avonni Labs Inc., the company, Avonni Creator, Avonni Studio, Avonni Builder, the applications, and the Avonni app website at

Information You Provide to Us

We collect personal information, such as your name and email address, when you register for an account on the Service. You may also provide us with optional information such as a photograph. Your user name, email address and any optional profile information that you elect to associate with your account is referred to herein as your “Profile Information”.

  • Account and profile information: When you sign up or login to the Service using your Salesforce account, we collect your Salesforce username and other personal information that Salesforce collects such as name and email. The authentication process is entirely managed by Salesforce. We never see and know your Salesforce password. We also collect information about which browser(s) you use to connect to our service, the date and time you access our service, and your product settings.

Information we collect

We collect different kinds of information. Some of it is personally identifiable and some is non-identifying or aggregated. Here are the types of information we collect or receive:

  • Log data. When you use the Service, our servers automatically record information, including information that your browser sends whenever you visit a website. This log data may include your Internet Protocol address, the address of the web page you visited before coming to Avonni, your browser type and settings, the date and time of your request, information about your browser configuration and plug-ins, language preferences, and cookie data. Log data does not contain message content and is not routinely deleted.
  • Device information. In addition to log data, we may also collect information about the device you’re using Avonni on, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings.
  • Information from partners or other 3rd parties. The Service may receive information from partners or others that we could use to make our own information better or more useful. This might be aggregate level information about which IP addresses go with which zip codes or it might be more specific information about how well an online marketing or email campaign performed.
  • Cookies. Some cookies are associated with your the Service and personal information in order to remember that you are logged in. Other cookies are not tied to your account but are unique and allow us to do site analytics and customization, among other things. If you access the Service through your browser, you can manage your cookie settings there but if you disable all cookies you may not use the services offered by the Service. In addition, we use 3rd parties like Google Analytics for website analytics. You may opt-out of third party cookies from Google Analytics on their respective website.

How we use your information

We use your information for the following:

  • Providing the Service We will display your Profile information on your profile page and elsewhere on the Service in accordance with the preferences you set in your account. You can review and revise your Profile information at any time. We will display your Content within the Service as directed by you.
  • Understanding and improving our product. To make Avonni better we have to understand how users are using it. We have a fair bit of data about usage and we intend to use it many different ways to improve our product, including research. This policy is not intended to place any limits on what we do with usage data that is aggregated or de-identified so it is no longer tied to a user.
  • Communication messages: We may contact you to inform you about changes in our services, or our service offerings. These messages are considered part of the service and you may not opt-out of them. In addition, we sometimes send emails to our users about new product features or other news about the Service. You can opt-out of these at any time. If you contact us with a problem or question, we will use your information to respond to that request and address your problems or concerns.
  • Transfer / sale of personal data: We shall not sell, transfer or lease out your personal data to third parties without your consent.
  • Use of Intercom Services: We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as your email address and sign-up date) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. Intercom analyzes your use of our website and/or product and tracks our relationship so that we can improve our service to you. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit Intercom’s services are governed by Intercom’s terms of use which can be found at If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

How we protect your information

The security of your information is important to us. We take reasonable steps to protect information you provide to us as part of your use of the Service from loss, misuse, and unauthorized access or disclosure. When you enter sensitive information as part of our service, we encrypt the transmission of that information using industry-standard encryption.

We use commercially reasonable and industry-standard physical, managerial, and technical safeguards to preserve the integrity and security of your information. We also guard against common web attack vectors, host data in secure SAS 70 audited data centers, and implement firewalls and access restrictions on our servers to secure our network and better protect your information.

We endeavour to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

Intellectual Property

  • We claim no intellectual property rights over your Salesforce Lightning mockups. Your mockups remains yours.
  • Salesforce,, Sales Cloud, Service Cloud, Chatter, and others are trademarks of, inc. and are used here with permission.
  • Avonni Creator, Avonni Builder, Avonni Studio and the Avonni's logos are trademarks of Avonni Labs Inc.. All other trademarks are the property of their respective owners.
  • The Service and all contents, including but not limited to text, images, graphics or code are our property and are protected by copyright, trademarks, database and other intellectual property rights. You may not duplicate, copy, or reuse any portion of the code or visual design elements without express written permission from us. These Terms do not grant you a license to use any trademark of Avonni Labs Inc or its affiliates. You further agree not to use, change or delete any proprietary notices from materials downloaded from the Service.

Changes to the privacy policy

The Service has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using the Service, you signify your acceptance of this policy. If you do not agree to this policy, please do not use the Service. Your continued use of the Service following the posting of changes to this policy will be deemed your acceptance of those changes.If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Contacting us

Avonni Labs Inc.
4388 rue Saint-Denis, Suite 200, H2J 2L1
Montreal, CANADA